MOVING HOUSE - FREQUENTLY ASKED QUESTIONS
WHEN CAN I BOOK A REMOVAL VAN?
Until exchange of contracts nothing is certain. The transaction could fall through for one reason or another. Do not therefore make irrevocable arrangements to vacate your current accommodation or incur expense until you know the date is finally agreed when contracts are exchanged.
WHERE AND WHEN CAN I COLLECT THE KEYS TO MY NEW PROPERTY?
The keys will be available on the completion date, usually from about midday or lunchtime. A Seller will usually use the money received from you (paid by us through our Bank) before being in a position to complete their purchase and obtain the keys on that property. Do not therefore expect to be able to obtain the keys early in the morning. You can if you wish agree with the Seller direct after exchange of contracts as to collection of keys etc. or more usually they can be collected from the Agents through whom the sale has been conducted. They will release them to a buyer once the Seller's Solicitors confirm they have received the completion monies. We regret we have no influence over the Bank's timing of the transfer of funds.